At Polyversity International, we are committed to providing a seamless experience for our students, learners, and customers. As an education-focused organization, most of our services are delivered digitally. This Shipping & Delivery Policy explains how digital and physical materials, if applicable, are delivered.
1. Digital Delivery
The majority of our services, including course enrollment, training materials, certificates, and educational resources, are delivered electronically.
After successful registration or payment, you may receive:
- Course enrollment confirmation
- Student login credentials
- Access to online learning platforms
- Digital study materials
- Course schedules
- Examination information
- Certificates (where applicable)
Digital access is generally provided within 24–48 business hours, unless otherwise stated during registration.
2. Physical Materials (If Applicable)
Certain programs may include physical learning materials such as:
- Printed course manuals
- Study guides
- Educational kits
- Welcome packages
- Promotional materials
- Certificates (printed copies upon request)
Where physical delivery is offered, items will be shipped to the address provided during registration.
3. Processing Time
Orders for physical materials are typically processed within:
- 2–5 business days after payment confirmation.
Processing times may vary during public holidays, peak enrollment periods, or due to unforeseen circumstances.
4. Delivery Time
Estimated delivery times vary depending on the destination:
| Location | Estimated Delivery Time |
|---|---|
| Local Deliveries | 3–7 Business Days |
| International Deliveries | 7–21 Business Days |
Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.
5. Shipping Charges
Shipping fees, where applicable, will be displayed during the checkout or registration process before payment is completed.
Some programs or promotional offers may include free shipping for eligible items.
6. International Shipping
Polyversity International may ship eligible materials to selected countries worldwide.
International recipients are responsible for any applicable:
- Customs duties
- Import taxes
- VAT or GST
- Local handling fees
These charges are determined by the destination country’s customs authorities and are not included in our shipping fees unless explicitly stated.
7. Order Tracking
Where available, shipment tracking details will be provided via email once your order has been dispatched.
Tracking availability depends on the courier service used.
8. Delivery Delays
While we strive to deliver all orders promptly, delays may occur due to:
- Courier service disruptions
- Customs inspections
- Natural disasters
- Public holidays
- Incorrect shipping information
- Events beyond our reasonable control
Polyversity International is not responsible for delays caused by third-party courier services.
9. Incorrect Shipping Information
Please ensure that all shipping information provided during registration or checkout is accurate and complete.
We are not responsible for deliveries that cannot be completed due to incorrect or incomplete addresses supplied by the customer.
Additional shipping charges may apply if a shipment must be resent.
10. Damaged or Missing Items
If you receive damaged materials or your shipment is incomplete, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order or registration number
- A description of the issue
- Photographs of any damaged items (if applicable)
We will review the matter and arrange a replacement or other appropriate resolution where applicable.
11. Digital Access Issues
If you do not receive your course access, login credentials, or digital materials within the stated delivery timeframe, please contact our support team. We will verify your registration and ensure access is provided as soon as possible.
12. Policy Updates
Polyversity International reserves the right to modify this Shipping & Delivery Policy at any time. Any updates will be posted on this page with a revised effective date.
13. Contact Us
For questions regarding shipping, delivery, digital access, or order status, please contact us through the contact information available on the Polyversity International website.